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sla management

Rubrik -  - Rubrik, How Are My SLAs Doing?

Product

Rubrik, How Are My SLAs Doing?

At Rubrik, we hold a hackathon every year so that engineers have an opportunity to work on their creative ideas. Hackathon projects can include product features, productivity related improvements, and exploratory concepts. This year was our second hackathon, which was held at the Computer History Museum in Mountain View, CA. There was a tremendous amount of excitement built up to the day of the hackathon. As it neared, we were constantly reminded to think of ideas, form teams, and chalk up a plan of execution. Our customers love Rubrik’s simplicity. Rubrik’s UI is minimalistic, user-friendly, and intuitive. The question I asked myself was how can I redefine how customers interact with their Rubrik cluster? The answer – a voice based conversational interface that would make our product even more easy to use. Let’s begin by answering our customers’ most important question – “How are my SLAs doing?” So how did I set out to do this? First, I figured out what building blocks to use. Amazon Lex enables one to quickly and easily build sophisticated, natural language, conversational bots. With Amazon Lex, I could define intents and train the bot to identify these intents. A simple example of intent is to know the…
Rubrik -  - Fujirebio Diagnostics Cloud Out and Drive Business Outcomes with Rubrik

Customers

Fujirebio Diagnostics Cloud Out and Drive Business Outcomes with Rubrik

Tim Gable, Network Systems Manager, and Shane Hadden, Senior Network Engineer, at Fujirebio Diagnostics, Inc. discuss how they transitioned to an innovative data management solution to complement their shift to virtualization and public cloud. Tell me about Fujirebio Diagnostics, Inc. and your role at the company Fujirebio Diagnostics, Inc. is the world leader in the production of in vitro diagnostics and biomarkers. Our parent company, Fujirebio, Inc., is a leading healthcare company in Japan with offices in China, Sweden, Belgium, and the United States. Shane and I support the infrastructure that compromises our data center at our Pennsylvania location. The IT department as a whole is 14 team members, but the infrastructure team consists of only 2 – Shane and I. Since it is just Shane and I responsible for managing the network, storage, virtualization, backup, and recovery, we needed a system that was simple and easy to operate. Tell me about your environment Rubrik supports all systems at our Pennsylvania location with 250 end users as well as at our remote location in Texas with 25 employees. Currently, we have approximately 85 VMs under protection with Rubrik across two sites. Our environment is 100% virtualized, another major shift over…
Rubrik -  - Do No Harm: How We Schedule Backups Without Impacting Production

Architecture

Do No Harm: How We Schedule Backups Without Impacting Production

One of our principal tenets is to “do no harm” to production systems. The act of taking a backup requires several resources from the primary environment, including CPU, I/O, and network bandwidth. Rubrik’s objective is to minimize the impact to production and VM stun as much as possible. We achieve this for both virtual and physical workloads by using the following three methods: Flash-Speed Data Ingest: One way we adhere to our “do no harm” principle is through a high-speed data ingestion engine that can easily handle large volumes of data. Data enters Rubrik through the flash tier and lands on spinning disks, minimizing the time that we spend communicating with production infrastructure. Policy-driven Automation. The user specifies when and how often Rubrik takes backups by setting up SLA policies to signal the times when production systems have the least load. This SLA-based backup scheduling makes creating a backup faster, taking advantage of idle cycles on a primary system. Intelligently Distributed Workflow Management: Lastly, Rubrik only takes backups when it detects that the production system is not loaded. Users can set thresholds for certain metrics, such as CPU utilization and I/O latency, globally, or on a per-object basis. Rubrik monitors…