Rubrik’s response to COVID-19 concerns

March 17, 2020

Rubrik is committed to providing the best customer experience and will continue to do so despite the uncertainty related to the coronavirus (COVID-19). Rubrik is monitoring the situation related to COVID-19 and has taken steps to prepare for and support our customers and partners. 

Regardless of region, we are committed to ensuring the availability and continuity of our products and service offerings. The current status of our offerings is as follows:

  • Customer Support: There are no planned interruptions in technical support provided by Rubrik. Rubrik Support personnel have been provided with tools and infrastructure required to work remotely around the globe as necessary.

  • On-site Services and Support: Business travel to affected areas is on hold until further notice. In addition, third-party service providers supporting affected areas may have additional limitations. This may affect the logistics and planning for any in-person training and support services delivery. We will work with customers and partners to provide remote sessions as needed.

  • Product and Services Availability: The majority of Rubrik products and services continue to be available in accordance with customary shipping timelines and SLAs.

  • FORWARD: Rubrik’s inaugural user conference, set to take place in Chicago from May 11-13, will be transformed into FORWARD Digital Summit, an online event to take place on May 11. Rubrik is refunding all FORWARD conference tickets, and FORWARD registrants will be automatically registered for FORWARD Digital Summit at no charge. See here for more information.

Rubrik will continue to monitor global updates to COVID-19 and assess the impact to Rubrik’s products and service offerings. We will update this page periodically to reflect any new developments.