Rubrik Subprocessors

 

Subprocessor

Country                 

Description of Processing

Amazon Web Services

Global

Provider used for support services such as support file transfers, logs, etc.

Amplitude

USA

Provider used for collection, aggregation, and measurement of user interface metrics and statistics

Apollo

USA

Provider used to push release announcements, changelogs, and notifications via email

Auth0

USA

Authentication provider

Box

USA

Customer support file transfer service provider

ExaVault

USA

Hosted FTP services for customer support

Google

Global

Provider used for cloud services such as data storage, compute, etc

Google Analytics

Global

Provider used for usage analytics

Grafana Labs

USA

Provider used for collection, aggregation, and measurement of product metrics and statistics

GraphQL

USA

Provider used for API performance monitoring

Logz

Global

Logging provider

Papertrail

USA

Provider used as a log provider

Salesforce

USA

Customer support ticketing and case management platform

Segment

USA

Integration provider that enables platform and usage analytics in our cloud software

SendGrid

USA

Provider used to provide maps in the Polaris product

Sentry.io

USA

Used to aggregate logs and proactively identify errors

Sharefile

USA

Provider used to customer support file transfer

SignalFX

USA

Provider used for collection, aggregation, and measurement of product metrics and statistics

SpryIQ Technologies Pvt. Ltd                

India

Customer support provider

Talkdesk

USA

Customer phone support system