World-Class 24/7 Support Committed to Your Success

Rubrik provides around-the-clock support and customized support to deliver the best customer experience. Our highly experienced Support Engineers deliver proactive, real-time professional services 24/7 to increase your stability, efficiency, and effectiveness. If you have a question, we have an answer.

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Award-winning Customer Service

Rubrik is a recognized leader in customer satisfaction. Rubrik support professionals carry industry certifications in relevant enterprise applications with several years of highly trained experience. Along with our support portal, we deliver a comprehensive set of resources to ensure mutual success.

NorthFace ScoreBoard Award

Awarded excellence in customer service award in 2017, 2018, 2019

Association of Support Professionals

One of the ten best web support sites in 2019.


Certified customer experience management professional (CEMPROSM).

Net Promoter Score of 82

Industry-leading score audited in 2019 by the OWEN CX Group, the leading NPS consultancy.

Rubrik - Support - 24 Hour Service

24/7 Service

Enterprise-class technical support provided 24/7, every day of the year.

Rubrik - Support - Global Support

Global Support

Employee-based support engineers trained to meet the needs of any organization.

Rubrik - Support - Real time monitoring

Real-Time Monitoring

Proactive monitoring of events and alerts to ensure high performance of your Rubrik.

Maximize Your Return with Add-On Services

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Proactive Add-On Support

Proactive health monitoring and a designated point of contact to call on top of your premium support.

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Consulting Services

Comprehensive portfolio of installation services to help your organization optimize deployment and realize full benefits of API integrations.


Get In Touch

Call us by dialing any of the numbers below, or email us at

U.S. Federal Team

+1 855-267-5053



United States



+61 2 8503 9970


+31 85 208 3018

New Zealand

+64 9-888 0790


+65 3163 9306


+41 43 505 1084

United Arab Emirates

+971 800 0320565

United Kingdom

+44 28 9104 2392

Backup For a Better Tomorrow.

Don't Backup. Go Forward

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