World-Class 24/7 Support Committed to Your Success
Rubrik provides around-the-clock support and customized support to deliver the best customer experience. Our highly experienced Support Engineers deliver proactive, real-time professional services 24/7 to increase your stability, efficiency, and effectiveness. If you have a question, we have an answer.Download Data Sheet
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Award-winning Customer Service
Rubrik is a recognized leader in customer satisfaction. Rubrik support professionals carry industry certifications in relevant enterprise applications with several years of highly trained experience. Along with our support portal, we deliver a comprehensive set of resources to ensure mutual success.
NorthFace ScoreBoard Award
Awarded excellence in customer service award in 2016, 2017, and 2018.
Association of Support Professionals
One of the ten best web support sites in 2017.
Certified customer experience management professional (CEMPROSM).
Net Promoter Score of 82
Industry-leading score audited in 2019 by the OWEN CX Group, the leading NPS consultancy.
Enterprise-class technical support provided 24/7, every day of the year.
Employee-based support engineers trained to meet the needs of any organization.
Proactive monitoring of events and alerts to ensure high performance of your Rubrik.
Maximize Your Return with Add-On Services
Proactive Add-On Support
Proactive health monitoring and a designated point of contact to call on top of your premium support.
Dedicated Add-On Support
All of the benefits of Proactive add-on support plus your own dedicated senior support engineer with an in-depth knowledge of your environment.
Comprehensive portfolio of installation services to help your organization optimize deployment and realize full benefits of API integrations.
Get In Touch
Call us by dialing any of the numbers below, or email us at [email protected]