Cloud Data Management

  • Grafana Labs (USA): Service provider used for collection, aggregation, and measurement of product metrics and statistics.
  • Papertrail (USA): Used as a log provider.
  • Amazon Web Services (USA): Provider used for support services such as support file transfers, logs, etc.
  • ExaVault (USA): Hosted FTP services for customer support.
  • Salesforce (USA): Customer support ticketing and case management platform.
  • Sharefile (USA): Provider used to customer support file transfer.
  • Talkdesk (USA): Customer phone support system.

Polaris

  • Grafana Labs (USA): Service provider used for collection, aggregation, and measurement of product metrics and statistics.
  • SignalFX (USA): Service provider used for collection, aggregation, and measurement of product metrics and statistics.
  • Logz (Israel, with hosting in other locations including the USA): Logging provider.
  • Sentry.io (USA): Used to aggregate logs and proactively identify errors.
  • Auth0 (USA): Authentication provider
  • Google (USA, including other global locations where services are used): Provider used for cloud services such as data storage, compute, etc.
  • Salesforce (USA): Customer support ticketing and case management platform.

Mosaic

  • Salesforce (USA): Customer support ticketing and case management platform.
  • Box (USA): Customer support file transfer service provider.
  • SpryIQ Technologies Pvt. Ltd (India): Customer support provider