What Personal Information Do We Collect?
We collect various categories of personal information to provide you with the Online Services, as follows:
Contact and Request Information: We collect personal information that allows us to be in contact with you (such as name, email address, phone number and address) and other personal information that you voluntarily provide to us when you contact us with a question, comment or request in relation to our products and services.
Account Information: If you create an account on one of our Online Services, we collect your first name, last name, company, address, telephone number, email address, user identifier and password. We also collect information about your usage of our Online Services in association with your account, namely, your account preferences, which features of the Online Services you use and for how long, and any requests or orders made via your account.
Public Information about You: If you have identified yourself to us as a user of our Online Services, expressed interest in our products or services, or may have an interest in our products or services, we may collect personal information about you from publicly available sources, namely, your company, contact information, preferences and demographic information. These publicly available sources include public profiles on company websites and professional networking.
Audiovisual information about You: Photograph, and images/footage captured/recorded on CCTV or other audio, video and related security/monitoring systems or captured during marketing/public filming events/sessions (including recording of virtual or live workshops or similar events/sessions).
We may also provide public bulletin boards or forums on our Online Services. Please note that any personal information you post via these bulletin boards or forums may be accessible to the public.
How Do We Use Your Personal Information?
We use your personal information to provide and optimize our products and services. In particular, we use:
Contact and Request Information to respond to your comments, questions and requests, and provide you with any product documentation or whitepapers you request. As permitted by applicable law, including with your consent where required, we may use your contact information to provide you with marketing communications, promotional offers and updates on new services and benefits. If you no longer wish to receive marketing-related communications, you may opt-out of receiving these emails by clicking “Unsubscribe” found in emails we send you.
Account Information to manage your account, communicate with you in relation to your account, personalize our Online Services for you, provide you with customer service, product updates and warranty information, and monitor the performance of our Online Services.
Website Information and Mobile Information to monitor the performance of our websites and mobile applications, analyze trends, usage and activities in connection with our websites and mobile applications, and ensure their technological compatibility with users. We also use website information for re-targeting and advertising purposes where permitted by applicable law.
Public Information about you in connection with other personal information we may have about you to personalize our Online Services for you and identify products and services that we believe may be of interest to you or your business.
Audiovisual information about you in connection with operating and managing any facilities or business operations, and hosting or managing any events that we may sponsor or be a participant.
We also use your personal information as necessary to comply with our legal and contractual obligations and to protect our legal interests, such as in the event of a complaint or dispute.
What Personal Information Do We Disclose?
Rubrik will not disclose your personal data to third parties, except in the following circumstances and in accordance with applicable laws:
With your consent.
To Rubrik’s service providers, who act on Rubrik’s behalf and instructions to fulfill product orders, deliver services, provide IT support and security services, and fulfill the other purposes set forth above.
To other Rubrik-owned business entities for the purposes of coordinating our global enterprise’s provision and development of products and services.
As required by applicable law, including, without limitation, in response to any government or regulatory agency request, to cooperate with law enforcement investigations, or upon receipt of any court order.
To a prospective or actual purchaser or seller in the context of a merger, acquisition or other reorganization or sale of Rubrik’s business or assets. Rubrik’s practice is to seek appropriate protection for information in these types of transactions. Rubrik will attempt to notify you by email and/or a prominent notice on the Rubrik website of any change in ownership and the choices you may have regarding your personal information.
To courts and public authorities to protect you, Rubrik or third parties from harm, including fraud or instances where somebody’s physical safety is at risk.
Service providers acting on Rubrik’s behalf shall be obliged to adhere to confidentiality requirements no less protective than those set forth herein and will only receive access to your personal data as necessary to perform their functions.
We also perform statistical analyses of the users of our Online Services to improve the content, design and navigation of the Online Services and our other products and services. In these cases, we use aggregate or statistical data that cannot reasonably be used to identify you.
Sources of Personal Data
If Rubrik does not obtain your personal data directly from you, Rubrik may obtain it from the following sources: publicly available sources (such as public websites, public authorities, the internet or registers), Rubrik’s employees or consultants or employers of our consultants, Rubrik’s affiliates, subsidiaries or newly acquired entities, public authorities, educational institutions, suppliers and vendors, including any third-party data providers, and when you visit any Rubrik offices.
Persons under the Age of 16
We do not knowingly collect personal information from minors under the age of 16. If we learn that we have collected the personal information of a minor under 16 years old, we will take steps to delete the information as soon as possible.
Cookies and Similar Technologies
Rubrik and our partners (e.g., marketing partners, analytics, advertising, or service providers) use various tracking technologies such as cookies, beacons, tags and scripts to analyze trends on our Services, administer our Services, and to gather demographic information about our user base as a whole. We receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. Please see our Cookies Policy here for more details including, information about your choices with respect to advertising and social media cookies and for access to our cookie consent manager. By using our website, you agree that we can place cookies and other similar technologies on your device as explained in our Cookies Policy here. Our website currently does not respond to “Do Not Track” signals from browsers.
We rely on a third-party services provider to either display advertising on our websites or to manage our advertising on other sites. This services provider may use technologies such as cookies to gather information about your activities on our websites and other sites in order to provide you with advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here).
Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Protection of Personal Information
Rubrik takes reasonable and appropriate precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Integrity and Retention of Personal Information
Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up-to-date by contacting us using the information below. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Rubrik is not required to retain it by law or for legitimate business purposes. We will respond to your request within 30 days or sooner where required by law. As permitted by applicable law, we may decline to process requests where the data is required to be retained by law, required for legitimate business purposes, or jeopardizes the privacy of others.
Our Companywide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to Rubrik employees and strictly enforce privacy safeguards within the company.
We value your opinions. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
If you have any general questions or comments for Rubrik, please contact us at:
3495 Deer Creek Road
Palo Alto, California 94304
Or via e-mail at email@example.com
CALIFORNIA PRIVACY RIGHTS STATEMENT
Consumers residing in California are afforded certain additional rights with respect to their personal information under the California Consumer Privacy Act or “CCPA” (California Civil Code Section 1798.100 et seq.). If you are a California resident, this section applies to you.
Additional Disclosures Related to Collection, Use, and Disclosure of Personal Information
Collection and Use of Personal Information: In the preceding 12 months, we have collected the following categories of personal information: identifiers, demographic information, commercial information, internet or other electronic network activity information, audio, electronic, or visual information, professional information, and inferences. For examples of precise data points we collect and the sources of such collection, please see “What Personal Information Do We Collect?” above. We collect personal information for the business and commercial purposes described in “How Do We Use Your Personal Information” above.
Disclosure of Personal Information: We may share your personal information with third parties as described in “What Personal Information Do We Disclose?” above. In the preceding 12 months, we have disclosed the following categories of personal information for business or commercial purposes: identifiers, demographic information, commercial information, internet or other electronic network activity information, audio, electronic, or visual information, professional information, and inferences.
“Sale” of Personal Information: California law requires that we provide transparency about personal information we “sell,” which for the purposes of the CCPA broadly means scenarios in which Rubrik has exchanged personal information with third parties in exchange for valuable consideration. In the preceding 12 months, we have “sold” the following categories of personal information through our use of and participation in targeted online and mobile advertising: identifiers, internet or other electronic network activity information. We share identifiers such as cookies and advertising identifier associated with your mobile device with our advertising partners, and those partners use and share those identifiers to show ads that are targeted to your interests. Rubrik does not, and will not, sell your identifying information such as your name, email address, phone number, or postal address. California consumers above the age of 16 have the right to opt out of these sales at any time. Please visit our “Do Not Sell My Personal Information” webpage to learn more about your rights and to make an opt out request. We do not knowingly “sell” personal information about consumers under the age of 16.
Your CCPA Rights
If you are a California resident, you have the right to request (1) more information about the categories and specific pieces of information we have collected, “sold” and disclosed for a business purpose in the last 12 months, (2) deletion of your personal information, and (3) to opt out of “sales” of your personal information. You may make requests under (1) and (2) by visiting this page or contacting us at firstname.lastname@example.org.
Once we receive your request, we may verify it by requesting information sufficient to confirm your identity. Please note that you may designate an authorized agent to exercise these rights on your behalf by providing a notarized power of attorney evidencing that you have empowered the authorized agent to exercise your CCPA rights on your behalf. We will not discriminate against you if you exercise your rights under the CCPA.
SUPPLEMENTAL EUROPEAN PRIVACY STATEMENT
Cookies. With respect to web cookies and similar technologies that are not strictly necessary for our provision of the Online Services, Rubrik seeks consent from users of the Service in the EEA based on a separate Cookies Policy.
Rubrik also relies on your consent with respect to cookies that are not strictly necessary and direct marketing emails per Article 6(1)(a) of the EU GDPR; and pursues legitimate interests under Article 6(1)(f) of the EU GDPR with respect to situations where Rubrik needs to process your personal data to comply with applicable laws (as a U.S.-based company, Rubrik, Inc. is subject to U.S. laws and must comply with them), provide good customer service, or improve our products and services. In these cases, we will ensure that your privacy and other fundamental interests do not override our legitimate interests.
Personal Data Transfers outside of the EEA. Rubrik transmits some of your personal data to countries where the data protection laws may not provide a level of protection equivalent to the laws in your jurisdiction. All transfers of your personal data from the EEA, United Kingdom (UK), or Switzerland to the US, will be based upon an adequacy decision or are governed by the Standard Contractual Clauses. Any other non-EEA related transfers of your personal data will occur in accordance with the appropriate data transfer mechanisms and standards.
Any onward transfer is subject to appropriate onward transfer requirements as required by applicable law.
Data Retention. Rubrik keeps personal data as long as required to provide our Online Services to you and comply with applicable laws. For example, if you register for an account on the Online Services, we retain your personal data for as long as you have an account with us and then for only as long as required for us to comply with applicable laws, discharge our contractual obligations to you, or defend our legal interests in connection with any claim or defence we could face before any formal dispute resolution body. We take reasonable measures to ensure that personal data is deleted, erased or anonymised as soon as possible once the purposes for which personal data was collected have been fulfilled.
Data Subject Rights. You have a right to request from Rubrik access to and rectification or erasure of your personal data. You also have the right to request the restriction of processing concerning your personal data, in which case such personal data would be marked and processed by us only for certain purposes. In addition, you have the right to data portability, which allows you to receive from us personal data about you which you have provided to us in a structured, commonly used and machine-readable format and the right to transmit such personal data to another entity without hindrance from us.
You also have the right to object to various data processing activities, including processing activities that are based exclusively on your consent or processing for the purposes of direct marketing. You can exercise such rights by accessing the information in your account and/or by emailing: email@example.com. Please note that these rights may be subject to limitations and conditions under the EU GDPR or applicable national data protection laws.
If you have provided consent for cookies that are not strictly necessary or other data processing, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. You have the right to lodge a complaint with a supervisory authority.
Your Choices. You are not required to provide any personal data to Rubrik, but if you do not provide any personal data to Rubrik, you may not be able to use our Online Services or conduct business with us effectively. You can use our Online Services without consenting to cookies that are not strictly necessary; the only consequence is that our Online Services will be less tailored to you.
Profiling. Rubrik does not use in connection with our Online Services automated decision-making in a way that produces legal effects concerning you or which significantly affects you.
Privacy Shield Participation
Rubrik continues to participate in the EU-U.S. and Swiss-U.S. Privacy Shield Programs. Rubrik also supports customers with data from the EEA, UK and Switzerland regarding cross-border data transfer restrictions with standard contractual clauses and other compliance measures. Rubrik’s Privacy Shield Notice can be found: HERE
Any Rubrik entity located outside the European Union will for the purposes of compliance with data privacy laws be represented by Rubrik, Inc.
If you have a privacy concern, complaint, or question for the data protection officer for your region, please contact us by using our webform. We will respond to questions or concerns as required by law and within a period no longer than 30 days. You can also raise a concern or lodge a complaint with a data protection authority or other official with jurisdiction.
Rubrik Cloud Data Management Limited
103/104 O'Connell Street
LIMERICK V94 AT8
Rubrik France SaS
43-47 avenue de la Grande Armee
Rubrik The Netherlands B.V. Hoogoorddreef 54
1101 BE Amsterdam
Rubrik UK Limited
55 Baker Street
LONDON W1U 7EU
Rubrik Germany GmbH
60311 Frankfurt am Main
Rubrik Switzerland GmbH
Rubrik Italy S.r.l.
Viale Abruzzi 94
20131 Milano (MI)