Rubrik Subprocessors

 

Subprocessor                       

Country               

Description of Processing

Amazon Web Services

Global

Provider used for support services such as support file transfers, logs, etc.

Amplitude

USA

Provider used for collection, aggregation, and measurement of user interface metrics and statistics

Apollo

USA

Provider used to push release announcements, changelogs, and notifications via email

Atlassian

USA

Ticketing system to track Customer reported bugs and enhancements.

Auth0

USA

Authentication provider

Box

USA

Customer support file transfer service provider

ExaVault

USA

Hosted FTP services for customer support

Google

Global

Provider used for cloud services such as data storage, compute, etc

Logz

Global

Logging provider

Microsoft Azure

USA

Cloud storage provider

Papertrail

USA

Provider used as a log provider

Salesforce

USA

Customer support ticketing and case management platform

SearchUnify

USA

Search engine used within Customer portals.

Segment

USA

Integration provider that enables platform and usage analytics in our cloud software

SendGrid

USA

Provider used to provide maps in the Rubrik Polaris product

Sentry.io

USA

Used to aggregate logs and proactively identify errors

SignalFX

USA

Provider used for collection, aggregation, and measurement of product metrics and statistics

Slack

USA

Customer service communication platform

Snowflake

USA

Big data framework used for analytics.

SpryIQ Technologies Pvt. Ltd

India

Customer support provider

Talkdesk

USA

Customer phone support system