Rubrik Subprocessors

Third-Party Subprocessors

Last updated: September 30, 2024

This list identifies subprocessors that are authorized to process customer data as part of a Rubrik service. All subprocessors have gone through a data privacy assessment to determine the type of service they will provide, the associated processing activity and type of customer data that the subprocessor will be authorized to process. The list below does not apply to services that Rubrik provides on an evaluation basis, as a proof of concept or to any services that have not been commercially released.

The following subprocessors may be used by Rubrik to: (i) provide technologies used by Rubrik to deliver services; (ii) provide customers with support associated with the services; (iii) provide an ancillary service to help support, operate and maintain a Rubrik service; or (iv) otherwise process customer data in connection with the provision of Rubrik services.

Subprocessor	Description of Services	Location of Processing	How Used
Amazon Web Services	Used for cloud infrastructure services to support Rubrik's delivery of products and services, such as facilitating support file transfers, logs, etc.	USA and Germany (Frankfurt)	Technology Services
Atlassian (JIRA)	Ticketing system to track Customer reported bugs and enhancements.	USA	Customer Support
Auth0	Used to provide authentication services for Rubrik's Security Cloud Platform.	USA	Technology Services
Box	FTP services enabling customers to share large files with Rubrik for troubleshooting.	USA	Customer Support
Chronosphere	Used for collection, aggregation, and measurement of product metrics and statistics.	USA	Ancillary Services
Clickhouse	Used to collect service and application logs related to Data Security Posture Management products and services.	USA	Technology Services
Datadog, Inc.	Used to collect service and application logs related to Data Security Posture Management products and services.	USA	Technology Services
FullStory, Inc.	Used to collect service and application logs related to Data Security Posture Management products and services.	USA	Ancillary Services
Google	Google Cloud Platform: Used for cloud infrastructure and hosting services to support Rubrik's delivery of products and services.	Global¹	Technology Services
Google	Workplace/Gmail: Used as a customer support communication platform.	USA	Customer Support
Logz.io	Used to collect service and application logs related to Rubrik products and services.	USA and the Netherlands	Ancillary Services
Microsoft (Azure)	Used for cloud infrastructure and hosting services to support Rubrik’s delivery of products and services.	Global²	Technology Services
Microsoft (Azure)	Azure OpenAI assisted features for customers enrolled in selected offerings or who opt-in to use certain features.	USA	Ancillary or Technology Services
MongoDB	Used for collection, aggregation, and measurement of Data Security Posture Management Product metrics and statistics.	USA	Ancillary Services
Observo Inc	Used for error log optimization for products and services.	USA	Ancillary Services
ReadMe	Troubleshooting documentation platform used in support of the Data Security Posture Management products and services.	USA	Technology Services
Salesforce (Service Console - Cases)	Used as a customer support ticketing and case management platform.	USA	Customer Support
Slack Technologies, LLC	Used to collect service and application logs related to Data Security Posture Management products and services.	USA	Customer Support
Snowflake	Big data framework used for analytics.	USA	Ancillary Services
Zoom	VoIP service used to collaborate, screen share and record customer technical support calls.	USA	Technology Services

¹During deployment, Customer may select from the following regions: [USA, Belgium, Germany, India, Indonesia, Israel, Japan, Singapore, Switzerland, United Kingdom, and Australia].

²During deployment, Customer may select from the following regions: [USA, Canada, Brazil, Ireland, Netherlands, United Kingdom, France, Switzerland, Norway, Germany, Sweden, South Africa, United Arab Emirates, India, Singapore, South Korea, Australia, Japan].

Affiliate Subprocessors

Rubrik engages Rubrik Affiliates in the table below to perform limited activities in connection with Rubrik Services. The table shows the entity relevant to our Service and limited processing activity each entity is authorized to perform with respect to Customer Data.

In the course of performing this activity, the Rubrik Affiliate may require limited, authorized access to Customer Data to respond to Customer-initiated requests or as needed to maintain security and integrity of our Services.

The ultimate parent company for all Rubrik Affiliates listed below is Rubrik, Inc.

Legal Entity/Affiliate	Limited Processing Activity	Location of Processing	Business
Rubrik, Inc.	Customer support and/or engineering may be engaged for customer support issues. Information Security is engaged to maintain infrastructure security and monitor business and enterprise applications. Information Technology is engaged to administer and manage FTP file-sharing applications.	USA	Customer Support Engineering Information Security Information Technology
Rubrik India Private Limited	Customer support and/or engineering may be engaged for customer support issues. Information Security is engaged to maintain infrastructure security and monitor business and enterprise applications.	India	Customer Support Engineering Information Security
Rubrik Cloud Data Management Limited	Customer support and/or engineering may be engaged for customer support issues. Information Security is engaged to maintain infrastructure security and monitor business and enterprise applications.	Ireland	Customer Support Engineering Information Security
Rubrik Cloud Data Management Inc.	Customer support may be engaged for customer support issues. Information Security is engaged to maintain infrastructure security and monitor business and enterprise applications.	Canada	Customer Support Information Security
Rubrik The Netherlands B.V.	Customer support may be engaged for customer support issues. Information Security is engaged to maintain infrastructure security and monitor business and enterprise applications.	Netherlands	Customer Support Information Security
Rubrik Japan KK	Customer support may be engaged for customer support issues.	Japan	Customer Support
Rubrik Singapore Pte Limited	Customer support may be engaged for customer support issues.	Singapore	Customer Support
Rubrik Middle East FZ - LLC	Customer support may be engaged for customer support issues.	United Arab Emirates	Customer Support
Rubrik UK Ltd.	Information Security is engaged to maintain infrastructure security and monitor business and enterprise applications.	United Kingdom	Information Security
Laminar Israel Ltd.	Customer support and/or engineering may be engaged for customer support issues.	Israel	Customer Support Engineering

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Rubrik Subprocessors

Third-Party Subprocessors

Last updated: September 30, 2024

¹During deployment, Customer may select from the following regions: [USA, Belgium, Germany, India, Indonesia, Israel, Japan, Singapore, Switzerland, United Kingdom, and Australia].

²During deployment, Customer may select from the following regions: [USA, Canada, Brazil, Ireland, Netherlands, United Kingdom, France, Switzerland, Norway, Germany, Sweden, South Africa, United Arab Emirates, India, Singapore, South Korea, Australia, Japan].

Affiliate Subprocessors

Subprocessor Notification

Rubrik Subprocessors

Third-Party Subprocessors

Last updated: September 30, 2024

1During deployment, Customer may select from the following regions: [USA, Belgium, Germany, India, Indonesia, Israel, Japan, Singapore, Switzerland, United Kingdom, and Australia].

2During deployment, Customer may select from the following regions: [USA, Canada, Brazil, Ireland, Netherlands, United Kingdom, France, Switzerland, Norway, Germany, Sweden, South Africa, United Arab Emirates, India, Singapore, South Korea, Australia, Japan].

Affiliate Subprocessors

Subprocessor Notification

¹During deployment, Customer may select from the following regions: [USA, Belgium, Germany, India, Indonesia, Israel, Japan, Singapore, Switzerland, United Kingdom, and Australia].

²During deployment, Customer may select from the following regions: [USA, Canada, Brazil, Ireland, Netherlands, United Kingdom, France, Switzerland, Norway, Germany, Sweden, South Africa, United Arab Emirates, India, Singapore, South Korea, Australia, Japan].