Rubrik, How Are My SLAs Doing?
At Rubrik, we hold a hackathon every year so that engineers have an opportunity to work on their creative ideas. Hackathon projects can include product features, productivity related improvements, and exploratory concepts. This year was our second hackathon, which was held at the Computer History Museum in Mountain View, CA. There was a tremendous amount of excitement built up to the day of the hackathon. As it neared, we were constantly reminded to think of ideas, form teams, and chalk up a plan of execution. Our customers love Rubrik’s simplicity. Rubrik’s UI is minimalistic, user-friendly, and intuitive. The question I asked myself was how can I redefine how customers interact with their Rubrik cluster? The answer – a voice based conversational interface that would make our product even more easy to use. Let’s begin by answering our customers’ most important question – “How are my SLAs doing?” So how did I set out to do this? First, I figured out what building blocks to use. Amazon Lex enables one to quickly and easily build sophisticated, natural language, conversational bots. With Amazon Lex, I could define intents and train the bot to identify these intents. A simple example of intent is to know the…