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self-service

Rubrik -  - Long Live vCloud Director!

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Long Live vCloud Director!

Although now focused on service providers, vCloud Director is alive and well, as shown by the #LongLivevCD hashtag on Twitter. vCloud Director (vCD) makes it easy for cloud service providers or managed service providers (MSPs) to manage and operate virtual data centers (VDCs) for multiple consumers or tenants. The solution can automate the creation of VDCs based on consumer resource needs and assign the appropriate policies necessary to maintain a proper allocation of resources. vCD also provides a unique portal for consumers to manage various cloud services and workloads on their own. At Rubrik, we’re excited to further our customers’ abilities to create customized private cloud offerings tailored their environment. Our integration simplifies protection of VMs by recognizing vCD constructs and provides granular recovery at the file-level so that users can choose whether to recover an entire vApp or a subset of VMs. With Rubrik Alta 4.2, we’re pleased to offer support for vCD with the following features: Support for vCD 8.10 and later Autodiscovery of vCD hierarchy SLA-based autoprotect at different levels of vCD hierarchy vCD instance vCD organizations Org VDC vApp Recovery flows Export and instant recovery File restore Network settings Self-service multi-tenancy for Backup-as-a-Service (BaaS) Reporting per…
Rubrik -  - Integrating Rubrik with ServiceNow for Rich Self-Service

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Integrating Rubrik with ServiceNow for Rich Self-Service

A key part of simple, hands-free data management is automation. That’s why Rubrik provides a suite of RESTful APIs for creating custom workflows. This post walks you through Rubrik’s integration with ServiceNow and some common use cases. ServiceNow is a cloud-based IT service management platform designed to reduce costs and increase business agility across all ITIL processes. Their rich integration system is built into their platform and enables end users to connect with third-party systems that may be otherwise unavailable. Rubrik’s integration with ServiceNow is a custom app that provides common backup and recovery workflows to the end user and helpdesk team through items presented in the ServiceNow Service Catalog. Ultimately, this functionality provides a higher level of self-service that is ITIL compliant and aligns with existing business rules.   What exactly can you do with the ServiceNow & Rubrik integration? ServiceNow Service Catalog The Service Catalog lists form-based requests for the help desk or end users who use ServiceNow as a central point of inquiry. Rubrik’s integration includes catalog items that are easily found within the Rubrik category. These items can also be moved into more user-friendly categories to align with the service desk standards. While it may seem…