Data loss can happen in an instant; an accidentally deleted email, an overwritten OneDrive file, or a corrupted calendar event.
Most of us have experienced this—and suffered the panic that comes with waiting (sometimes days) for IT to restore your critical data.
Rubrik wants to change this. That’s why we’re proud to introduce Self-Service Recovery for Microsoft 365.
Why Self-Service Recovery Matters
According to the Harvard Business Review, 81% of all customers attempt to take care of issues themselves before reaching out to a live representative.
In many industries, the traditional recovery process creates bottlenecks that simply aren't sustainable. For universities, students could lose their spot in a class while they wait for registration data to be restored. In government agencies with strict operational requirements, a data restoration may require additional scrutiny from IT. Indeed any enterprise that has to balance productivity and security could benefit from a fast and safe self-service process.
One IT director from a major university explains the problem clearly: "Before implementing self-service recovery, my small team was drowning in restore requests. Students lost assignments, faculty misplaced research data, and everyone needed their files yesterday. We needed a better solution."
Self-service data recovery from Rubrik can be that solution.
Empower Your Users, But Maintain Control
Self-Service Recovery for Microsoft 365 strikes a balance between user empowerment and disciplined governance:
IT administrators keep control of the environment:
Granular Role Management: Create custom recovery roles with specific permissions for Exchange and OneDrive data
Simple Group Assignment: Easily assign recovery capabilities to existing SSO groups in your organization
Complete Visibility: Track all end-user recoveries through comprehensive event logs
Control Without Compromise: Users can only perform in-place recoveries, ensuring data security
End users gain speed and peace of mind:
Seamless Access: Log in with existing SSO credentials
Intuitive Interface: Navigate a streamlined, user-friendly version of the recovery console
Flexible Recovery Options: Restore Exchange mailbox items, calendar events, contacts, and OneDrive files
Transparent Process: Receive email notifications and status updates for all recovery operations
How It Works
The process is remarkably simple:
IT administrators create a Self Service Recovery role and assign it to appropriate user groups
End users log into the Rubrik Security Cloud using their standard organizational credentials or SSO
Users navigate to their Exchange or OneDrive data—search and select items to recover and initiate an in-place restore
Recovered items appear in a new folder, ensuring original data remains untouched
Both users and administrators receive notifications about the recovery status
How To Activate Self-Service Recovery
Self-Service Recovery for Microsoft 365 is now available to all Enterprise Edition Microsoft 365 customers using the Rubrik Security Cloud.
To enable this capability for your organization:
Navigate to Settings > User Access > Roles in your Rubrik Security Cloud console
Create a new role with Self Service Recovery Application access permissions
Assign the role to your desired SSO groups
Notify your users about their new recovery capabilities
Real-World Impact
Self Service Recovery isn't just about convenience, it's about reclaiming productivity and reducing business disruption.
For organizations struggling with limited IT resources, this capability transforms the recovery experience from a bottleneck into an empowerment opportunity. End users no longer wait hours or days for simple recoveries, and IT teams can focus their expertise on more strategic initiatives.
Ready to transform how your organization handles data recovery? Contact your Microsoft 365 representative today to enable Self-Service Recovery and give your users and IT team the gift of time and peace of mind.