Rubrik is offering a Ransomware Recovery Warranty to eligible Enterprise Edition customers that will cover up to $5M in recovery incident expenses incurred while attempting to recover data protected by the eligible solution. Rubrik Enterprise Edition delivers complete ransomware remediation with a single subscription license. With Enterprise Edition, you get the resiliency against ransomware that makes it easier and faster to recover from a ransomware attack while also identifying your sensitive data exposure. Together, Rubrik’s Enterprise Edition product and Ransomware Recovery Warranty offer customers the ultimate peace of mind. 

To be eligible for the warranty, a customer must purchase Rubrik’s Enterprise Edition along with a concurrent subscription to a Rubrik Customer Experience Manager (CEM) service. Additionally, the customer must comply with all of the data security best practices, including conducting and complying with health checks performed by the CEM at initial deployment and on a monthly basis.

Any event where a third party (not affiliated with or acting on behalf of the customer, i.e. customer’s employee, contractor, vendor) infects a Customer’s systems and results in the encryption of customer data with a demand for payment to decrypt the encrypted files.

Enterprise Edition is Rubrik’s comprehensive ransomware remediation solution that helps customers identify the blast radius of an attack, scan for indicators of compromise to avoid malware reinfection, discover sensitive data to prevent exfiltration risk, and orchestrate application recovery. Enterprise Edition is Rubrik’s approach to zero-trust data security, where customers get the ultimate resiliency they need against ransomware and the tools to quickly react to an attack.

Rubrik CEM will conduct monthly health checks to confirm the eligible solution is configured properly, meets the data security best practices and other requirements. Along with thorough health checks, the CEM reviews will provide in-depth analysis of your organization’s performance trends and help identify areas where functionality can be further optimized.

The warranty coverage tiers correspond to the amount of customer data protected by the Eligible Solution on its Rubrik Enterprise Edition subscription for the applicable warranty period. The tier determines the total payment cap of warranty protection based on the table below:

The Customer data tiers above are calculated based on the amount of data Customer protects using the Eligible Solution software. Please note that the tiers are defined as primary data licensed and deployed on subscription Enterprise Edition only.

The following events resulting in a ransomware incident are examples of what is not covered by the warranty:

1. Any fraudulent, criminal, negligent or malicious act by or on behalf of the Customer - for example: malware introduced by the Customer’s employees, vendors and contractors

2. Malware that infects data not licensed under Rubrik Enterprise Edition

Any fees and expenses directly related to the unsuccessful recovery, restoration or recreation of customer data protected by the eligible solution will be covered by the warranty.

The warranty begins once the CEM and customer have implemented the security protocols after the customer’s initial health check. Thereafter, the warranty is effective for as long as the customer is active on their Enterprise Edition subscription, CEM contract and actively conducting and complying with the CEM monthly health checks. If the customer pauses or is not in compliance with the monthly health checks at any point, they will no longer be eligible for the warranty. 

The warranty is available to  customers that purchase at least 250 BETB of Rubrik’s Enterprise Edition license along with a concurrent subscription to a CEM. There is no charge to the customer for the warranty. 

No. The warranty terms and conditions are non-negotiable.

No. Both the ransomware and recovery incidents must take place during the warranty period.

Rubrik’s dedicated team of CEMs will help ensure all industry best practices are being met, encompassing areas of data health, user access, data encryption, application access, and API security.