Ransomware Recovery Warranty FAQ
What is Rubrik’s Ransomware Recovery Warranty?
Rubrik offers a first-of-its-kind Ransomware Recovery Warranty to eligible Enterprise Edition customers that covers up to $5 million in recovery incident expenses incurred while attempting to recover data protected by the eligible solution. Rubrik Enterprise Edition delivers complete ransomware remediation with a single subscription license. With Enterprise Edition, you get the resiliency against ransomware that makes it easier and faster to recover from a ransomware attack while also identifying your sensitive data exposure. Data protected in Rubrik Cloud Vault, built on Microsoft Azure, is covered by Rubrik’s warranty as well. Whether your data is backed up on premises or in Rubrik Cloud Vault, Rubrik’s warranty assures you that your data will be available when you need it most. Together, the Rubrik Zero Trust Data Security solution and the Ransomware Recovery Warranty reduce cyber risk and provide the ultimate peace of mind, keeping your business unstoppable in the face of surging cyber attacks.
What constitutes an eligible solution to qualify for the warranty coverage?
To be eligible for the warranty, a customer must purchase Rubrik’s Enterprise Edition along with a concurrent subscription to a Rubrik Customer Experience Manager (CEM) service. A minimum of 250 TB of data must be protected with Enterprise Edition. If a customer also has Rubrik Cloud Vault, data must be protected using the backup tier, configured to use immutable storage for Azure Blob storage, in order for this data to qualify for warranty coverage. Additionally, the customer must comply with all of the data security best practices, including conducting and complying with health checks performed by the CEM at initial deployment and on a monthly basis.
What ransomware incidents can trigger this warranty?
Any event where a third party (not affiliated with or acting on behalf of the customer, i.e., not a customer’s employee, contractor, vendor, etc.) infects a Customer’s systems and results in the encryption of customer data with a demand for payment to decrypt the encrypted files.
What is Rubrik Enterprise Edition?
Enterprise Edition is Rubrik’s comprehensive ransomware remediation solution that helps customers identify the blast radius of an attack, scan for indicators of compromise to avoid malware reinfection, discover sensitive data to prevent exfiltration risk, and orchestrate application recovery. Enterprise Edition delivers on Rubrik’s approach to Zero Trust Data Security, enabling customers to reduce cyber risk and recover from cyber attacks faster.
What is Rubrik Cloud Vault?
Rubrik Cloud Vault is a fully managed cloud service, sold and supported by Rubrik, giving organizations a viable solution for a cloud data vault to deliver on their data security goals and objectives.
Rubrik Cloud Vault allows organizations to extend Rubrik Zero Trust Data Security to the cloud to keep immutable, logically air gapped copies of their data. Having an account-isolated data copy in a secure cloud vault, separate from the organization's core IT environment, gives IT professionals a peace of mind that they have clean data, readily available for recovery.
Rubrik Cloud Vault is a simple, safe, and quick way to leverage cloud storage for backup and archival needs. Built on Azure blob storage, this fully managed service not only ensures data cannot be deleted or encrypted, but also comes at a predictable price that includes storage and egress charges, eliminating worries of variable cloud spend.
What does a Rubrik Customer Experience Manager (CEM) do?
A Rubrik CEM conducts monthly health checks to confirm the eligible solution is configured properly to meet data security best practices and other requirements. Along with thorough health checks, the CEM reviews will provide in-depth analysis of your organization’s performance trends and help identify areas where functionality can be further optimized.
What are the warranty coverage tiers, and how is the payout determined?
The warranty coverage tiers correspond to the amount of customer data protected by the Eligible Solution (Rubrik Enterprise Edition and, if applicable, Rubrik Cloud Vault) for the applicable warranty period. The tier determines the total payment cap of warranty protection based on the table below:
Amount of Customer Data Protected
250 TB to < 500 TB
500 TB to < 750 TB
750 TB to < 5 PB
5 PB and above
The Customer data tiers above are calculated based on the amount of data Customer protects using the Eligible Solution software. Please note that a minimum of 250 TB of data must be deployed on subscription Enterprise Edition; additional data beyond 250 TB, backed up via Enterprise Edition or via Rubrik Cloud Vault with immutable storage, is considered customer data protected by the Eligible Solution. Data protected by Rubrik in multiple locations (e.g., in on premises storage and in Rubrik Cloud Vault) may be “double-counted” when determining the warranty payment cap.
What are some examples of events that are not covered by the warranty?
The following events resulting in a ransomware incident are examples of what is not covered by the warranty:
any fraudulent, criminal, negligent or malicious act by or on behalf of the Customer - for example: malware introduced by the Customer’s employees, vendors, and contractors
malware that infects data not licensed under Rubrik Enterprise Edition or Rubrik Cloud Vault
What expenses are covered by this warranty in the event of a Ransomware Incident?
Any fees and expenses directly related to the unsuccessful recovery, restoration, or recreation of customer data protected by the eligible solution, up to the payment cap, will be covered by the warranty.
How long is this offer covered for customers (i.e., contractual term)?
The warranty begins once the CEM and customer have implemented the security protocols after the customer’s initial health check. Thereafter, the warranty is effective for as long as the customer is active on their Enterprise Edition subscription, CEM contract, and actively conducting and complying with the CEM monthly health checks. If the customer pauses or is not in compliance with the monthly health checks at any point, they will no longer be eligible for the warranty.
How much does the warranty cost?
The warranty is available to customers that purchase at least 250 BETB of Rubrik’s Enterprise Edition license along with a concurrent subscription to a CEM. There is no charge to the customer for the warranty.
Are the terms and conditions of the warranty negotiable?
No. The warranty terms and conditions are non-negotiable.
Are pre-existing events covered by the warranty?
No. Both the ransomware and recovery incidents must take place during the warranty period.
What are the data security best practices that need to be implemented?
Rubrik’s dedicated team of CEMs will help ensure industry best practices are being met, encompassing areas of data health, user access, data encryption, application access, and API security. For more information, refer to the Security Hardening Best Practices Guide.