Job Summary

About Rubrik

Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

About Team & About Role

Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to providing world-class post-purchase experience. The team is responsible for delivering post-deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubrik’s SaaS products and technologies. The member of the Global Support and Success Organization will serve as a key point of contact, a trusted advisor to Rubrik’s customers and partners, and work closely with cross-functional teams to deliver value to customers. The Customer Support Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of Rubrik's solutions, data protection, and recovery strategies, and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at the forefront.

In a world where data is the lifeblood of every organization, Rubrik's Customer Support Team is the backbone of our customers’ data security strategy. Their technical prowess, commitment to customer success, and dedication to rapid response ensure that our customers’ data remains protected and available, no matter the challenges that come their way.

Rubrik is looking for upcoming graduates to participate in the Customer Support Engineer Internship Program. Interns will undergo a similar onboarding process as all new Customer Success Engineers. Interns will build in lab environments and use those environments to solve common customer issues through case simulations. 

Rubrik Customer Success Engineers deliver effective solutions to both technical and non-technical end users while also supporting a wide range of technologies and cloud deployments.  Interns will learn how to deliver these solutions with the aid of Rubrik technical training, professional development, and employee networking.

About Rubrik’s Internship Program

Rubrik offers interns an opportunity to make an impact from day one. Our interns work on challenging projects, where their contributions help solve real-world problems related to personal privacy, business continuity, and digital safety. Interns learn from the best in the industry, building connections with senior team members who support their development through 1:1 mentorship. Alongside the meaningful work, interns are fully immersed in Rubrik's inclusive community through social events, networking opportunities, professional development workshops, and volunteering events. 

During the internship, you’ll have access to: 

  • Meaningful projects: the opportunity to translate your education into hands-on professional experience through rigorous, yet rewarding work
  • Growth and development: take advantage of extensive growth opportunities through mentoring, job shadowing, workshops, lunch and learns, and hands-on project work that supports both your personal and professional development
  • A dedicated manager & mentor: a team that will provide you with guidance and support regularly
  • Intern events: the opportunity to participate in networking events, volunteering opportunities, and social events
  • Other perks: Access to free mental health services, lunch stipend, optional 401K benefits, company-wide intern presentations, intern swag, and more!

In the past year, Rubrik’s internship program has been recognized as a Top 100 Internship Program and a Campus Forward Award Winner. What we do matters. Join us and unleash your potential!

What You’ll Do: 

As a Customer Support Engineer Intern, you’ll gain hands-on experience in technical support operations, learning best practices and tools used in a leading Customer Support Center. Key responsibilities will include:

  • Learning Rubrik’s products and technologies through training and hands-on experiences.
  • Assisting in deploying and troubleshooting common customer issues in a lab environment.
  • Collaborating with experienced Customer Support Engineers during simulations to develop communication and problem-solving skills.
  • Operating within Rubrik’s CRM platform according to organizational standards.
  • Gaining familiarity with case management processes, troubleshooting workflows, and documentation.
  • Completing training via Rubrik University and contributing to process improvements where needed.

Must-Have Qualifications:

  • Education: Pursuing an AAS or BS degree in Computer Science, Information Technology (IT), Cybersecurity, Networking/Infrastructure, CIS, Business Administration, or related fields.
  • Graduation Date: Expected completion in December 2026 or Spring 2027.
  • Availability: Ability to commit full-time to a 12-week internship program in the Morrisville, North Carolina Office.
  • Work-authorization:  U.S. citizenship and residency on U.S. soil required.

Skills & Interests:

  • Interest in enterprise-level technical support and understanding how Support Organizations operate.
  • Strong desire to learn and apply troubleshooting techniques to resolve deep technical issues.
  • Ability to follow processes and collaborate with teams to improve workflows.
  • Problem-solving skills with attention to detail and eagerness to explore new technologies.
  • Motivated to work hands-on in a lab environment to diagnose and simulate customer scenarios.
  • Driven to work hands-on in a lab environment to diagnose, simulate, and resolve complex customer scenarios.
  • Excellent communication skills and a willingness to provide feedback for continuous improvement.

The minimum and maximum hourly rate for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire hourly rates for the role based on U.S. location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

US Pay Range
$30—$35 USD

Join Us in Securing the World's Data

Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. 

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Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

  • Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

  • Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

  • Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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  1. Confidential Information. In connection with a potential business relationship or other business purposes, Rubrik, Inc. (the “Company”) has granted you (the individual or entity named below) access, or may grant you access, to business, technical or other nonpublic information, materials and/or ideas (“Confidential Information,” which term shall include, without limitation, anything you learn or discover as a result of exposure to or analysis of any Confidential Information).
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  5. Feedback.  You may, at your option and in your sole discretion, provide suggestions or feedback related to the Company’s products or services.  In no event will such suggestions or feedback be considered confidential or proprietary to you.  The Company will be free to use such suggestions as it chooses, without compensation to you.
  6. Disclaimer. Confidential Information is provided to you “as is” and the Company makes no warranties with respect to the Confidential Information or any materials provided by the Company.  In no event will the Company be liable for the accuracy or completeness of the Confidential Information.  You understand that nothing herein (i) requires the disclosure of any Confidential Information of the Company or (ii) requires the Company to proceed with any transaction or relationship.  You understand that this Agreement does not obligate the Company to disclose any information or negotiate or enter into any agreement or relationship.
  7. Miscellaneous.  The terms of this Agreement will remain in effect with respect to any particular Confidential Information until you can document that such Confidential Information falls into one of the exceptions stated in Section 2 above.  You acknowledge and agree that due to the unique nature of the Confidential Information, any breach of this Agreement would cause irreparable harm to Company for which damages are not an adequate remedy, and that Company shall therefore be entitled to equitable relief in addition to all other remedies available at law.  This Agreement is personal to you, nonassignable by you, governed by the internal laws of the State of California and may be modified or waived only in writing signed by both parties.  If any provision of this Agreement is found to be unenforceable, such provision will be limited or deleted to the minimum extent necessary so that the remaining terms remain in full force and effect.  The prevailing party in any dispute or legal action regarding the subject matter of this Agreement shall be entitled to recover attorneys’ fees and costs.
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