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proactive support

Rubrik -  - Proactive, Real-time Monitoring and Alerting for Customer Engagement

Architecture

Proactive, Real-time Monitoring and Alerting for Customer Engagement

One of our main values is to deliver world-class customer experience. This entails actively engaging with customers to better understand their needs and to build products with the user in mind. An important tool for this type of engagement is a system reporting framework that allows our software to actively report data and to ensure we take the best possible course of action to continuously improve customer experience and the quality of our product. The Importance of Proactive Customer Engagement While proactive monitoring is not a new concept, many companies still rely on reactive support. Reactive customer engagement is expensive and time-consuming while proactive engagement focuses on non intrusive, metric-based optimizations to the performance of a product. At its core, it emphasizes an ongoing, elevated customer experience. Additionally, a proactive strategy requires cross-functional collaboration to drive success. At Rubrik, we monitor data in real-time and leverage analytics to: Predict customer needs before they even happen Optimize and analyze the performance of our software Alert for abnormal behavior to improve product quality. In summary, it allows us to understand how our services are performing, identify potential areas of risk, and obtain a holistic view on the overall health of our systems…